It is a fact that renting a car is much better compared to buying a car in the UAE, especially now that most auto rental companies are offering better and huge discounts to their interested clients. This is one of the many reasons why customers who require a car don’t end up buying one.
In episode one of the Car Rental Telephone Diaries, we covered a conversation between Rackesh (Rent-A-Car-kesh) and a customer (lead). Rackesh was professional and courteous in his communication. He did well. The conversation ended rather well and we believe the sale went through. To close the sale he offered the customer a value add for free.